Managing Grievances – Step-by-Step

Step 1 — Identify whether it is informal or formalCheck whether the employee is raising an informal concern or a formal grievance.If they are raising a formal grievance, follow the steps below.Step 2 — Ask for the grievance in writingAsk the employee to put the grievance in writing if they have not already done so.The grievance should set out what happened, who was involved, when it happened, any witnesses, any evidence, and what outcome the employee is seeking.Step 3 — Appoint an appropriate grievance managerThe grievance manager is the person who owns the grievance process and is responsible for progressing the grievance and each stage. They will usually make the decision on the grievance outcome. Ideally this should be someone sufficiently senior and not directly involved in the…