Holding a Grievance Meeting

Guidance on Holding a Grievance MeetingA grievance meeting should be held after a formal grievance has been received and a grievance manager has been appointed. The purpose of this meeting is to make sure the grievance manager properly understands the complaint before deciding what, if any, investigation is required.This meeting should usually take place before any formal investigation is started. It is not normally a meeting where the grievance is decided (unless the facts are very clear and an immediate resolution is clear).  It is an opportunity to clarify the issues, understand the background, identify relevant evidence and ask the employee what outcome or resolution they are seeking.Before the meetingThe grievance manager should read the employee’s written grievance carefully…